Audits · Usage
Real user testing
Your journeys, tested by the people who need them most.
An audit measures compliance; user testing reveals the lived experience. We run sessions with people with visual, motor, hearing or cognitive disabilities, who use their own tools on your key journeys.
When to test?
Before going live
To fix major barriers before they reach your users.
After an audit
To check that the fixes really make the journey usable.
On high-stakes services
Administrative procedures, payment, booking, customer account.
What the test includes
- Participant recruitmentProfiles chosen according to your audiences and journeys.
- Test scenariosRealistic tasks, built with your teams.
- Observed sessionsEach participant completes the tasks with a consultant.
- Assistive technologiesScreen readers, braille displays, magnification, voice control, switches.
- Barrier analysisObstacles ranked by severity, with their technical cause.
- Team debriefConcrete findings that help the whole team understand what is at stake.
Frequently asked questions
How many participants are needed?
It depends on the profiles to cover and the journeys tested. We propose a number during scoping.
Can sessions be recorded?
Yes, with the participants’ consent, to share excerpts with your teams.
Can a prototype be tested?
Yes, as soon as the journey can be used on an interactive mock-up or a test build.
Is user testing enough to be compliant?
No. It complements the audit, which remains the reference measure of compliance.
Related services
Let's organise your first tests.
Tell us what you need: we will come back to you with a detailed proposal.